💼 Technical Support Representative
- Company
- Russell Tobin
- Location
- South Jordan, UT
- Date posted
- 2025-01-13
- Job Type
- None
- Industry
- IT / Computing / Software
- Description
- The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first...See full description
- Important Skills Hard skillsSoft Skills
- Excellent written and verbal communication skills Proficiency in using communication tools and software Knowledge of social media platforms and digital marketing Ability to develop and implement communication strategies Experience in media relations and public speaking Basic knowledge of graphic design and video editing Strong organizational and project management skills Effective interpersonal skills Strong problem-solving abilities Ability to work in a team Flexibility and adaptability Attention to detail
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