πΌ IT Help Desk Supervisor (Hybrid)
- Company
- Nycm
- Location
- Grand Central, NY
- Date posted
- 2024-10-28
- Job Type
- None
- Industry
- IT / Computing / Software
- Description
- The IT Help Desk Supervisor will supervise the day-to-day operations of the technical support team. They will identify, research, and resolve technical problems and create and manage escalation procedures and ensure service levels are maintained. Document, track, and monitor problems to ensure resolution in a timely manner. The IT Help Desk Supervisor trains team on support systems, processes, tools, and procedures required to document, track and resolve reported problems and to meet...See full description
- Important Skills Hard skillsSoft Skills
- Leadership Communication Problem-solving Time management Decision-making Conflict resolution Team management Adaptability Empathy Critical thinking
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