💼 Customer IT Support Specialist I
- Company
- Kansas City National Campus
- Location
- Kansas City, MO
- Date posted
- 2024-11-09
- Job Type
- None
- Industry
- IT / Computing / Software
- Description
- Summary Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions,...See full description
- Important Skills Hard skillsSoft Skills
- Customer service Problem solving Communication Time management Knowledge of company products/services Technical troubleshooting Multitasking Empathy Patience Adaptability Active listening Conflict resolution
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