💼 Technical Support Analyst

Company
LevelUP HCS
Location
Philadelphia, PA
Date posted
2025-01-07
Job Type
None
Industry
IT / Computing / Software
Description
Job Description 1. Technology Review and improve operational workflows and processes. Use technology to streamline process and improve controls Utilize metrics to identify trends and service improvement opportunities Function as an SME for GPM-Ops owned tools Perform advanced monitoring administration tasks and identify opportunities for improvement. Support the production job scheduling tools Build automation scripts to help improve the overall efficiency of the GPM-Ops team 2. Support Lead...See full description
Important Skills Hard skillsSoft Skills
Troubleshooting Network Configuration Hardware Repair Software Installation Customer Support Database Management Server Administration Communication Problem-solving Time Management Teamwork Customer Service
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