💼 Customer Service Specialist
- Company
- Sterling Engineering
- Location
- Newburgh, NY
- Date posted
- 2025-01-05
- Job Type
- None
- Industry
- Customer service / support
- Description
- Key Responsibilities: Resolve customer inquiries, process orders, and maintain customer account details. Follow company protocols, aiming to enhance department efficiency. Build strong relationships with customers and internal sales teams, offering proactive sales support. Handle customer inquiries via phone and in-person interactions. Schedule and bill services, deliveries, and installations; coordinate with service/operations managers. Process payments and maintain accurate internal...See full description
- Important Skills Hard skillsSoft Skills
- Customer service Problem solving Communication Time management Knowledge of company products/services Technical troubleshooting Multitasking Empathy Patience Adaptability Active listening Conflict resolution
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