💼 Sr Customer Service Representative

Company
Genuine Parts Company
Location
Rochester, NY
Date posted
2024-11-21
Job Type
None
Industry
Customer service / support
Description
SUMMARY: Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service...See full description
Important Skills Hard skillsSoft Skills
communication problem-solving customer service multi-tasking time management computer skills data entry empathy patience positive attitude
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