👩💼 Senior Call Center Manager
- Company
- Confidential Jobs
- Location
- Brooklyn, NY
- Date posted
- 2025-01-19
- Job Type
- None
- Industry
- HR & recruitment
- Description
- Senior Call Center Manager – Brooklyn, NY (Hybrid) Position Summary We are currently seeking a Senior Call Center Manager to lead the inbound contact center operations with innovative strategies and excellent execution. This position is crucial for enhancing the customer experience through improvement and effective management of central processes. Key responsibilities include coaching staff, quality management, ensuring adequate staffing through capacity planning, training, and employee...See full description
- Important Skills Hard skillsSoft Skills
- active listening customer service problem-solving communication multi-tasking time management computer literacy patience empathy stress management
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