💼 Customer IT Support Specialist I

Company
Kansas City National Campus
Location
Kansas City, MO
Date posted
2024-11-09
Job Type
None
Industry
IT / Computing / Software
Description
Summary Responsible for ensuring our customers receive helpful service and timely responses to Information Technology (IT) support requests and questions. This role will focus on creating and maintaining high quality, timely and consistent experiences across all customer support touch points, which can include (but is not limited to): In-Person, Email, chat and phone correspondence, Web-based support, tools/applications/portals, Support documentation/content, Virtual demos/training sessions,...See full description
Important Skills Hard skillsSoft Skills
Customer service Problem solving Communication Time management Knowledge of company products/services Technical troubleshooting Multitasking Empathy Patience Adaptability Active listening Conflict resolution
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