💼 Training Coordinator

Company
Themesoft Inc.
Location
Troy, MI
Date posted
2025-02-01
Job Type
None
Industry
IT / Computing / Software
Description
Job Role: Training Coordinator Location: Dearborn, MI (50 Kirts Blvd Troy, MI office) Type: Onsite Job Description/About the job/Your Role As a Training coordinator, you will be primarily responsible for Training the L1 agents and overseeing training requirements. Monitor Software Support Hotline related dashboards Participate in monthly calibration sessions, peer reviews, team meetings, coaching and training sessions Achieve all customer handling/resolution objectives and metrics while...See full description
Important Skills Hard skillsSoft Skills
Microsoft Office Time management Organizational skills Data entry Communication Problem-solving Attention to detail Adaptability Teamwork Multitasking
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