💼 Call Center Agent
- Career Description
- A Call Center Agent is responsible for handling incoming and outgoing customer calls. They provide customer support, answer inquiries, resolve complaints, and process orders. This job requires excellent communication and problem-solving skills. Call Center Agents should be able to multitask, manage their time effectively, and have good computer literacy. This job can be demanding and stressful at times but offers the opportunity to help customers and provide excellent service.
- Hard Skills
- active listening customer service problem-solving communication multi-tasking time management computer literacy
- Soft Skills
- patience empathy stress management
- Relevant Educations
- High school diploma Associate's degree Bachelor's degree
- Similar titles
- Customer Service Representative Receptionist Sales Representative
- Remote friendly
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- Work life balance
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- Career growth
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- Education Requirements
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- Stress level
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- Work environment
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- Introvert friendly
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- Austism friendly
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- Salary growth
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- Work hours
- Standard Work Hours Flexibility
- Demand in massachusetts this week
- Low
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