💼 Queue Coordinator, Junior (Day Shift)

Company
Independent Software
Location
Columbia, MD
Date posted
2024-12-18
Job Type
None
Industry
IT / Computing / Software
Description
What you will be doing As a Junior Queue Coordinator you will work as part of a 24x7 Service Desk, perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met. Requirements: Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution Monitoring dedicated...See full description
Important Skills Hard skillsSoft Skills
leadership communication problem-solving organization time management customer service team management emotional intelligence flexibility critical thinking
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