💼 Contact Center Director

Company
Recruit Staff Hire, LLC
Location
New Orleans, LA
Date posted
2025-01-14
Job Type
None
Industry
Customer service / support
Description
Are you ready to lead and inspire a high-performing contact center team? We are seeking a proactive and detail-oriented Contact Center Director to join our organization and drive success from our New Orleans office. Responsibilities: Oversee the daily operations of an inbound contact center, ensuring optimal efficiency and service quality. Analyze detailed reports and data to identify trends, improve processes, and meet key performance indicators. Train, coach, and develop a dynamic team,...See full description
Important Skills Hard skillsSoft Skills
active listening customer service problem-solving communication multi-tasking time management computer literacy patience empathy stress management
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