💼 Customer Support Specialist

Company
NewFound Solutions
Location
Wichita, KS
Date posted
2025-01-19
Job Type
None
Industry
Customer service / support
Description
As a Customer Account Specialist, you'll play an essential role in supporting our customers with account updates, balance management, and helpful guidance when needed. Your day-to-day will include responding to customer inquiries, proactively reaching out via calls, emails, or texts, and ensuring accounts stay on the right path. Job Responsibilities: Making outbound calls & receiving inbound calls Contact clients and collect outstanding payments Review customer accounts in a detailed manner...See full description
Important Skills Hard skillsSoft Skills
Customer service Problem solving Communication Time management Knowledge of company products/services Technical troubleshooting Multitasking Empathy Patience Adaptability Active listening Conflict resolution
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