💼 Customer Service Representative - West Lafayette, IN

Company
Maximus
Location
West Lafayette, IN
Date posted
2024-12-21
Job Type
None
Industry
Customer service / support
Description
Description & Requirements The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answer queries, handling complaints and troubleshooting problems in a professional manner ensuring effective resolution and customer satisfaction. During calls, a Customer...See full description
Important Skills Hard skillsSoft Skills
communication problem-solving customer service multi-tasking time management computer skills data entry empathy patience positive attitude
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