💻 Software Support HD Tech

Company
Rosecrance
Location
Loves Park, IL
Date posted
2024-11-30
Job Type
None
Industry
IT / Computing / Software
Description
Our job is hope. Join a purpose-driven community of champions. Click here to learn Position Purpose: The Software Support Help Desk Technician is an entry-level role within the Software Support team, responsible for managing and triaging support requests. This position involves handling submissions from the ticketing system and responding to calls through the Software Support Help Line. This role may also require basic investigation and troubleshooting to resolve issues or escalate them to...See full description
Important Skills Hard skillsSoft Skills
Customer service Problem solving Communication Time management Knowledge of company products/services Technical troubleshooting Multitasking Empathy Patience Adaptability Active listening Conflict resolution
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