💼 Customer Communication Associate
- Company
- Western States CAT
- Location
- Meridian, ID
- Date posted
- 2024-12-21
- Job Type
- None
- Industry
- Admin / clerical / secretarial
- Description
- The position is responsible for providing world class customer communication by acting as the first point of contact internal and external customers. Relays incoming and outgoing calls based on the call type and customers' needs to ensure world class communication. Works with customers and employees to answer questions and escalate complaints. ESSENTIAL FUNCTIONS: Functions as first point of communication contact for Western States' customers insuring world class customer care. Answers...See full description
- Important Skills Hard skillsSoft Skills
- Excellent written and verbal communication skills Proficiency in using communication tools and software Knowledge of social media platforms and digital marketing Ability to develop and implement communication strategies Experience in media relations and public speaking Basic knowledge of graphic design and video editing Strong organizational and project management skills Effective interpersonal skills Strong problem-solving abilities Ability to work in a team Flexibility and adaptability Attention to detail
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