πΌ Cloud Engineer - AWS Subject Matter Expert
- Company
- Keshav Consulting Solutions LLc
- Location
- Barry Square, CT
- Date posted
- 2024-12-12
- Job Type
- None
- Industry
- IT / Computing / Software
- Description
- The AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include: Evaluating the current system and defining the optimal Amazon Connect architecture. Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR). Configuring Amazon Connect for call flows, routing strategies, and customer interaction management. Setting up...See full description
- Important Skills Hard skillsSoft Skills
- Cloud Computing Networking Security Programming Databases Virtualization Scripting Problem-solving Teamwork Communication Analytical thinking
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