💼 Cloud Engineer - AWS Subject Matter Expert

Company
Keshav Consulting Solutions LLc
Location
Barry Square, CT
Date posted
2024-12-12
Job Type
None
Industry
IT / Computing / Software
Description
The AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include: Evaluating the current system and defining the optimal Amazon Connect architecture. Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR). Configuring Amazon Connect for call flows, routing strategies, and customer interaction management. Setting up...See full description
Important Skills Hard skillsSoft Skills
AWS Networking Scripting Security Databases Cloud Architecture DevOps Problem-solving Communication Teamwork
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