💼 Desktop Support Specialist

Company
SISL Global
Location
Tucson, AZ
Date posted
2025-01-13
Job Type
None
Industry
IT / Computing / Software
Description
Job Description The Band 2 – Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support...See full description
Important Skills Hard skillsSoft Skills
Troubleshooting Network Administration Hardware Maintenance Operating Systems (Windows, Linux) Technical Support Data Backup Software Installation Communication Problem-solving Customer Service Time Management
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