💼 Customer Service Associate
- Company
- The Hertz Corporation
- Location
- Phoenix, AZ
- Date posted
- 2024-12-19
- Job Type
- None
- Industry
- Customer service / support
- Description
- The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS)...See full description
- Important Skills Hard skillsSoft Skills
- Customer service Problem solving Communication Time management Knowledge of company products/services Technical troubleshooting Multitasking Empathy Patience Adaptability Active listening Conflict resolution
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