- Career Description
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A Call Center Agent is responsible for handling incoming and outgoing customer calls. They provide customer support, answer inquiries, resolve complaints, and process orders. This job requires excellent communication and problem-solving skills. Call Center Agents should be able to multitask, manage their time effectively, and have good computer literacy. This job can be demanding and stressful at times but offers the opportunity to help customers and provide excellent service.
- Hard Skills
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active listening
customer service
problem-solving
communication
multi-tasking
time management
computer literacy
- Soft Skills
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patience
empathy
stress management
- Relevant Educations
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High school diploma
Associate's degree
Bachelor's degree
- Similar titles
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Customer Service Representative
Receptionist
Sales Representative
- Work hours
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Standard Work Hours
Flexibility
Call Center Agent Jobs
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